http://kb.florsheim.com/activekb en-us http://kb.florsheim.com/activekb N/A fsnook@florsheim.com Fri, 20 Nov 2009 20:51:26 CST 20 http://kb.florsheim.com/activekb/questions/13/How-do-I-return-or-exchange-items-purchased-online%3F Florsheim returns and exchanges must be made within 30 days of receipt.  We cannot accept any merchandise back that has visible signs of wear and tear, and must be returned in the original packag... Fawn Snook Wed, 28 Oct 2009 00:00:00 CDT http://kb.florsheim.com/activekb/questions/14/What-if-I-received-merchandise-that-is-defective-or-incorrect%3F We stand behind our Florsheim footwear within reason.  If you received defective merchandise or an incorrect shipment from our website, please contact internet.orders@florsheim.com or d... Fawn Snook Wed, 28 Oct 2009 00:00:00 CDT